At Ability Center, it is our belief that the more you know about a potential client, the better the recommended solution will be and the client will be that much better served by their ultimate mobility solution.

Mobility Consultant

When we first meet a client, we like to take 30-45 minutes and ask some questions to learn about the person, family, current situation, near future situation, home set up, budgets, etc. so we can learn as much as we can about who is the person with the mobility challenge and how will he/she be using the mobility solution.

We ask questions like:

  • What are you driving currently?
  • Where will you park your van?
  • Is this a solution for: Child  /   Spouse   /  Self   /  Friend   /   Parent   /  Sibling  /  Other
  • Will the wheelchair/scooter user be a Driver or Passenger?
  • What type of mobility device (wheelchair / scooter) is being used?
  • Wheelchair/Scooter Make & Model
  • How much does the person in the wheelchair/scooter weigh?
  • How much does the wheelchair/scooter weigh?
  • How many miles will you be driving per year?
  • What is the Nature of the Disability?  SCI   /   Muscular Dystrophy  /    Multiple Sclorosis  /   Polio /  Cerebral Palsy  /  ALS   /   Aging Disorders  /  Other:_____________
  • Are you a Veteran? Yes  /  No                                 Service Connected:  Yes  /  No
  • What’s your desired passenger capacity?
  • What do you like to do for fun?
  • Do you have a budget per month?
  • Are you in the market for a New or Pre-Owned Van?

Veteran customer

Some of these questions may have you scratching your head wondering “Why would they need to know that?” but all of these questions make up pieces of a puzzle that we as mobility consultants need for a solid recommendation.   For example, asking someone how much they weigh may sound obtrusive, however, mobility lifts and ramp vans have weight capacities.  We want to make sure the recommendation we make can accommodate the weight of the wheelchair + the person using the wheelchair.

The reason why we ask about the nature of the disability is so we can also make the proper recommendation as we are all knowledgeable of these various diseases and/or injuries.  For example, people diagnosed with ALS have a difficult road ahead as there is no cure for the disease so we may recommend going with a used wheelchair van vs. a new one because in most cases, they won’t be using the van for very long.  It’s a difficult conversation but we want to be honest and do our jobs which is to make the best recommendation for each person and situation.