Privacy Policy

Last Revised: December 19, 2018

This privacy policy discloses the privacy practices for www.abilitycenter.com (the “website”). It describes how Ability Center collect, use, store, share, and safeguard your information collected from the website. Ability Center may be contacted with questions about this privacy policy 866-405-6806 or info@abilitycenter.com. We may also be contacted at Ability Center, 4797 Ruffner St. San Diego, CA 92111,  Attention: Privacy Policy.

This privacy policy applies solely to information collected by our website. This policy will notify you of the following:

  1. What personal information is collected from you through the website, how it is used, and with whom it may be shared.
  2. What choices are available to you regarding the use of your information.
  3. How you can request access to, correct any inaccuracies in, or request deletion of the personal information collected.

Please read this policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then please do not use our website. By using our website, you agree to the terms of this policy. This policy may change from time to time (see below, “Updates” below). This policy should be read in conjunction with our Terms of Use, into which this policy is incorporated by reference. Your continued use of our website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information Collection

You can browse the website without providing us any personal information. However, if you want to use certain features of the website, you may be asked to provide certain personal information so that we can respond to your request. Personal information is any information that can identify you from a larger group, such as name, address, email address, and phone number. We may collect any of these items of personal information from you during your visit to our website.

You may provide personal information to us when you engage in any of the following services:

  • Newsletters:You can sign up for our newsletter by providing us your name and email address.
  • Chat:You can use our chat service to inquire about products and services. We may collect your name, email, and other contact information in order to respond to your inquiries.
  • Email or Text Inquiries:If you email or text regarding our product services, we may collect your name, address, email address, and cell phone number along with information that can assist us in determining the right product for you.
  • Surveys:From time to time, we may request users or customers complete surveys on our website regarding their experience using the website and our products. These surveys may request certain personal information such as name, email, product needs and other demographic data. The information is used to improve our products and services. Such surveys are completely voluntary.
  • Lead Forms and Downloads:If you fill out a lead form on our website or wish to download content from one of our website, we may request your name, email address, phone number, address, or zip code

We will use the personal information we collect from you in accordance with this policy.

We may also collect certain information from you automatically whenever you visit the website. For example, we may collect your domain name; your browser type and operating system; web pages you view; links you click; your IP address (which can allow us to identify your zip code); your mobile device ID; the length of time you visit our website; and the referring URL, or the webpage that led you to our website. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

Cookies and Other Tracking Mechanisms

In addition to the information that you provide to us, we may also collect information about you during your visit to our website.  We collect this information using automated tools that are detailed below.  These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), the pages you have viewed, and the actions you have taken while using the website.  Some of the automated tools we use to collect information about you may include:

(a)  Cookies.  A “cookie” is a small data file transmitted from a website to your computer’s hard drive. Cookies are usually defined in one of two ways, and we may use both of them:  (1) session cookies, which do not stay on your computer after you close your browser, and (2) persistent cookies, which remain on your computer until you delete them or they expire.

Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser’s settings. However, by disabling cookies on your device, you may be prohibited from full use of the website’s features or lose access to some functionality.  For more information on how this website handles cookies, please visit out Cookie Policy.

(b)  Facebook Pixel.  One of our trusted third party partners is Facebook Pixel.  Facebook Pixel helps us track non-personal information relating to visitors to the website who navigated to the website from an ad available on Facebook.  This provides us with the ability to conduct technical and statistical analysis on the website’s performance.  For more on how Facebook Pixel supports the website and the information we analyze from Facebook Pixel, please review Facebook’s privacy policy available at https://www.facebook.com/privacy/explanation.

(c)  Web Beacons.  A Web Beacon is an electronic image. Web Beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behavior. If you choose to receive emails from us, we may use Web Beacons to track your reaction to our emails. We may also use them to track if you click on the links and at what time and date you do so. Some of our third-party marketing partners may use Web Beacons to track your interaction with online advertising banners on our website.  This information is only collected in aggregate form and will not be linked to your personal information.  Please note that any image file on a webpage can act as a Web Beacon.

(d)  Embedded Web Links.  Links provided in our emails and, in some cases, on third-party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows us to understand how email recipients are using the link.  Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the personal information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.

(e)  Third-party Websites and Services.  We work with a number of service providers of marketing communications technology. These service providers may use various data collection methods to improve the performance of the marketing campaigns we are contracting them to provide. The information collected can be gathered on our websites and also on the websites where our marketing communications are appearing. For example, we may collect data where our banner advertisements are displayed on third-party websites.

One of our trusted third party partners is Adobe. We send aggregated, non-personal information to Adobe’s suite of products such as Adobe Analytics, Adobe Target, and Adobe Campaign for the purpose of providing us with the ability to conduct technical and statistical analysis on the website’s performance.

Do Not Track Disclosure

In addition, you may be able to adjust your browser settings or other settings so that “do not track” requests are sent to the websites that you use, including our website. However, Ability Center will not disable tracking technology that may be active on the service in response to any “do not track” requests that are sent to the service.  Other than as disclosed in this privacy policy, we do not track users over time and across third-party websites to provide targeted advertising.  Therefore, the website does not operate any differently when it receives “do not track” signals from your internet web browser.

Our Use of Your Information

We will use your information to respond to you regarding the reason you contacted us. We use your information to respond to inquiries, to provide products and services to you, and to process and fulfill orders. For example, if you provide us with your name and email address and tell us that you purchased a certain model of a BraunAbility, VMI, Revability, etc. vehicle that you are having problems with, we will use that information to respond to you to address those problems.

We use your information for marketing and related research and customer analytics, as well as for promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. Unless you ask us not to, we may contact you via email to tell you about specials, new products or services, or changes to this privacy policy. You may always opt out of these emails, either by writing to us at info@abilitycenter.com or by clicking on a link in one of the emails.  We use your information to tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using our website.

We use your information to better understand how users access and use our website, both on an aggregated and individualized basis, in order to improve our website and respond to user desires and preferences, and for other research and analytical purposes.

Where required by applicable law, we rely on a number of legal grounds for the processing of your personal information. For example, we may collect personal information as necessary for the performance of a contract you and Ability Center are a party to, or in order for Ability Center to take steps, at your request, prior to entering into a contract, such as the purchase of our products and services or the processing of warranty claims. Ability Center is not able to provide our services and products according to contracts unless you provide us with necessary personal information.

We may also process your information if we have received your consent, in response to requests from you or for the legitimate interest of Ability Center, such as for marketing purposes or to otherwise inform you of our business operations, and to improve our products and services and website. Please note that if we rely on consent, you may withdraw your consent at any time, but such withdrawal will not affect the lawfulness of the processing prior to the withdrawal. These grounds are applicable to job applicants, customers and potential customers, our business partners, distributors, and suppliers.

How We Share Your Information

We will only share your information as necessary to effectively fulfill your requests; perform our contract obligations; provide our website, products, and services; or provide timely responses to your inquiries. This may include situations such as sharing your information with an outside representative or dealer of our products. This may also include situations in which we share your information with a third party outside of our organization, in order to perform routine administrative functions or fulfill your requests, or with third-party service providers who perform functions on our behalf. We require these third-party service providers to protect your personal information in a manner consistent with this privacy policy.

If required by law, we may disclose your personal information to law enforcement agencies or government or regulatory bodies. We may also disclose your personal information if necessary to protect or enforce our legal rights, or to protect the rights of others, or in response to legal process.

We may also disclose your personal information to the same category of recipients to fulfill our undertakings in a business relationship. Should we sell or transfer all or part of our assets to a third party, we reserve the right to transfer your necessary personal information as well, and we will make reasonable efforts to provide you with advance notification of such a transfer.

Your Access to and Control Over Information

  • You may contact us about the personal information that we have collected from you, via the email address or phone number given on our website. When you contact us, you can:
  • Learn what data we have collected about you from our website.
  • Change or correct any website data we hold about you.
  • Opt out of any marketing emails that we send to you.
  • Erase your personal information from our records, in the event grounds for erasure applies according to applicable privacy law.
  • Restrict our processing of personal information, in the event grounds for such restriction applies according to applicable privacy law.
  • Receive the personal information concerning you which you have provided to us, in a commonly used and machine-readable format, if you have the right to such data according to applicable privacy law.

For your protection, we will ask you for proof of your identity before making your personal information available to you. We may have to keep certain information required by law and/or for our own legitimate business purposes.

Links

Our website may contain links to other websites such as Facebook, Pinterest, Twitter, and YouTube. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other website that collects personally identifiable information.

No Use by Children

Ability Center’s website is not intended for use by children under the age of 18. We will never knowingly collect information directly from children under the age of 18 without verifiable parental consent. If you are under the age of 18, you may not use the website, and please do not provide us with information of any kind whatsoever. If we become aware that a user is under the age of 18 and has submitted information to the website without verifiable parental consent, we will remove his or her information from our files and deactivate his or her account. If you have reason to believe that we may have accidentally received personal information from a child under the age of 18, please contact us immediately at info@abilitycenter.com.

United States Operation

The Ability Center website is operated from the United States. If you are located outside of the United States and choose to use the website or provide your information to us, your information will be transferred, processed, and stored in the United States. The privacy laws of the United States may not be as protective as those in your country or jurisdiction. We do not warrant or represent that our website or this privacy policy provides the same protections for your information as those you may have in countries other than the United States.  We also do not warrant or represent that your information will only be stored in the United States.  Regardless, we will always treat your information in strict accordance with the terms of this privacy policy. Your agreement to the terms of this privacy policy, followed by your submission of information on the website, represents your agreement to this processing of your information.

Ongoing Processing and Retention of Your Information

We will process your personal information for as long as necessary to comply with an existing and binding legal contract between Ability Center and you, or to comply with the law.

We retain information for individuals who have entered their data onto our website for only as long as it is necessary and relevant for our operations. In addition, we may retain information from closed accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted by law. The information we retain about you will be handled in accordance with this privacy policy.

Notice of Privacy Rights to California Residents

Section 1798.83 of the California Civil Code permits California residents to request certain information from a business with which the California resident has an established business relationship. This includes information related to the personal information disclosed by Ability Center to third parties for direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one such request each year by emailing us at info@abilitycenter.com or sending a letter to:

Ability Center
4797 Ruffner St.
San Diego, CA 92111

Surveys & Contests

In addition to the personal information collection and use outlined above, from time to time, our website will request information via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether to participate and, therefore, whether to disclose this information, which may include contact information (such as name and address) and demographic information (such as zip code). The contact information  collected for the contests will be used to notify the winners and award prizes. Contact and other information collected in connection with surveys will be used to monitor and improve the use of and satisfaction with the website.

No Spam, Spyware or Spoofing

Our website does not use any spyware or software designed to collect any information other than as disclosed in this policy. We also do not tolerate spam. To report Ability Center‑related spam or spoof emails to us, please forward the email to info@abilitycenter.com.

Security

Ability Center takes reasonable measures to protect the information you provide to Ability Center against loss, theft, unauthorized use, disclosure, or modification. However, we cannot guarantee or warrant the security of any information you transmit to Ability Center and you do so at your own risk. No Internet or email transmission is ever fully secure or error-free. Emails sent to Ability Center may not be secure. You should use caution whenever submitting information online and take special care in deciding what information you send to us via email.

Updates

Our privacy policy may change from time to time, and all updates will be posted on this page. You will be able to confirm the current version in the Last Revised block above.

Complaints/Questions

If you have any questions or feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 866-405-6806 or by email to info@abilitycenter.com.